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From change averse to high performance

The challenge

After a period of rapid external growth, a global financial services company (US$100+ billion in revenue and 100,000 employees) contacted Axialent to begin realizing its vision to become the preferred company among its key stakeholders. Although the company had been performing well from a financial perspective, internal surveys and metrics of client loss and employee absenteeism indicated the organization was not on track to fulfill its vision.

The CEO identified two key areas of strategic change moving forward: customer centricity and employee engagement. Sustainable success would come from winning people’s hearts and minds and building the right culture.

The recipes we’ve used in the past may not be the right ones going forward…. We need to prepare the organization for change, to build behaviors that will enable us to embrace change as an opportunity and not a threat.
Company meeting

 

The approach

A worldwide program was designed to provide leaders with the tools they needed to lead the culture transformation and create an inspiring and empowering workplace.

  • They started with the top 1,000 managers, developing two dimensions:
    • Thinking, feeling and acting toward a customer-centric culture
    • Manager as coach, achieving performance excellence
  • Axialent provided a combination of individual assessments, workshops, learner action plans and application coaching sessions to shift mental models and help acquire new behaviors and skills for day-to-day management.
  • The first global rollout through the company’s subsidiaries reached over 9,000 employees.
  • As part of this rollout, internal coaches were trained and established to ensure the program’s scalability and also skill transferability back to the organization.

 

The impact

Participants reported higher levels of self-awareness and improved relationships among their teams, leading to higher performance.

 

What we heard from program participants

“I put myself in the shoes of my sales people and found out they have the same feelings as I do, and we now work more as a team.”

“It helped me to prepare tricky meetings efficiently. Mainly, though, it helped me to overcome the fear of difficult conversations.”

“I had a conversation paying real attention to my inferences yesterday. It was a very intense conversation on quite a significant issue of underperformance with a team member. I planned it carefully, followed the approach pretty well, and the whole conversation took 40 minutes. I was very pleased with the outcome and felt strongly that the method helped me.”

Following the Axialent program, I clearly understood the task I faced to transform the culture within the business I was responsible for. After listening to hundreds of employees, we created our core values that accelerated our performance to change the culture. We saw better team engagement, happier staff, better turnover and significant improvement of our results.
Managing Director, Groupe PSA
Over the past two years, we’ve been working on a culture transformation project with Axialent. The last 24 months have been the most successful in the history of Mercado Libre. I am certain that working on our culture has been one of the key factors of this recent success.
CFO, Mercado Libre
Working with Axialent has allowed us like never before to increase our ability to take responsibility and create a culture of achievement and cross-collaboration at every level in our organization. Axialent's unique approach to having people work with themselves, each other and on key projects with full engagement has been of invaluable help to our organization.
Corporate Vice President, Microsoft

Transformación Digital y Adopción de IA

No se trata solo de adoptar tecnología — se trata de que las personas la adopten.

La mayoría de las transformaciones digitales fracasan. Las empresas invierten millones en nuevas herramientas y procesos, pero la adopción se estanca. ¿La razón? Se enfocan en la tecnología y la estrategia, mientras ignoran cómo piensan, sienten y colaboran las personas.

Nosotros comenzamos por el lado humano. Los líderes y equipos enfrentan los miedos, hábitos y dinámicas culturales que impiden la adopción. Construyen nuevas mentalidades, comportamientos y prácticas que hacen que el cambio perdure.

El resultado: Las personas adoptan nuevas herramientas. Nuevos procesos. Nuevos sistemas. Y el impacto empresarial llega de forma natural.

Una clase magistral para líderes que guían la transformación digital y de IA.

Se centra en el cambio de mentalidad necesario para liderar el cambio.

Al combinar el potencial humano con la innovación, ayuda a los líderes a construir culturas adaptativas y preparadas para el futuro.

Los gerentes y líderes de equipo deben replantear su rol en la era de la IA. Ya no se trata de controlar tareas — se trata de facilitar resultados, moldear mentalidades y crear las condiciones para que los equipos y la tecnología prosperen juntos.

Esta clase magistral ayuda a los líderes a:

  • Cambiar su mentalidad de “dueño de tareas” a “facilitador de resultados”.
  • Guiar a los equipos en la adopción de IA mediante la creación de nuevas normas y hábitos.
  • Equilibrar el uso ético de la IA con una delegación inteligente del trabajo.

El potencial de la IA no puede realizarse sin un liderazgo capaz de hacerlo realidad. Este programa está diseñado para líderes de nivel C que necesitan:

  • Desarrollar una mentalidad digital que conecte la estrategia de IA con los resultados del negocio.
  • Comprender que la cultura de trabajo y el liderazgo —no solo las herramientas— son lo que hace que la transformación perdure.
  • Liderar con claridad, equilibrando la velocidad de adopción con la ética y el valor a largo plazo.

¿Qué incluye?

– Autoevaluación: Ofrece una línea base sobre tu estilo de liderazgo y potencial de crecimiento.

– Día 1: Convertirse en un Líder Digital Consciente

– Día 2: Transformar la Cultura y la Estrategia a través de la IA

La mayoría de los empleados de primera línea deben trabajar con IA antes de sentirse realmente seguros. Este programa cierra esa brecha al dotar a los equipos de conocimientos fundamentales y habilidades prácticas para utilizar la IA en sus funciones diarias, manteniéndose siempre alineados con los valores y la toma de decisiones consciente.

¿Qué incluye?

Módulo 1: Comprender la IA en tu entorno laboral

Módulo 2: Adoptar el Liderazgo Digital Consciente

Módulo 3: Primeros pasos con herramientas de IA

Módulo 4: Integrar la IA en la práctica diaria

Formato: Módulos autoguiados + 2 sesiones virtuales facilitadas (1.5 h cada una)

Cuando las organizaciones adoptan la IA, la cultura de trabajo es el factor decisivo. Este programa ofrece a los líderes un cambio de perspectiva fundamental: prepara tu cultura de trabajo para la IA, y la adopción llegará como consecuencia.

¿Qué incluye?

– Autoevaluación: Proporciona una línea base sobre tu estilo de liderazgo y potencial de crecimiento.

– Sesiones en vivo: 7 sesiones (3 horas cada una)

– Autoguiado: 3 módulos (2 horas cada uno, opcional)

– Extras: networking, intercambio entre pares y ejercicios prácticos

Diseñado en colaboración con Duke Corporate Education para combinar rigor académico con conocimientos aplicables.

Más información.

Digital Transformation & AI Adoption

It’s not just about tech adoption – it’s about human adoption of tech

Most digital transformations fail. Companies pour millions into new tools and processes, but adoption stalls. The reason: they focus on technology and strategy while ignoring how people think, feel, and collaborate.

We start with the human side. Leaders and teams confront the fears, habits, and cultural dynamics that prevent adoption. They build new mindsets, behaviors, and practices that make change stick.

The result: People embrace new tools. New processes. New systems. And the business impact follows naturally.

A masterclass for leaders guiding digital and AI transformation.

It focuses on the shift in mindset required to lead change.

Blending human potential with innovation, it helps leaders build cultures that are adaptive and future-ready.

Managers and team leaders need to rethink their role in the age of AI. It’s no longer about controlling tasks — it’s about enabling outcomes, shaping mindsets, and creating the conditions where teams and technology can thrive together.

This masterclass helps leaders:

  • Shift their mindset from “owner of tasks” to “enabler of results.”
  • Lead teams through AI adoption by shaping new norms and habits.
  • Balance ethical use of AI with smart delegation of work.

AI potential cannot be fulfilled without leadership that knows how to make it real. This program is designed for C-level leaders who need to:

  • Develop a digital mindset that connects AI strategy with business outcomes.
  • Understand how work culture and leadership, not tools alone, make transformation stick.
  • Lead with clarity, balancing speed of adoption with ethics and long-term value.

What’s included:

– Self-Assessment: Offers a baseline for your leadership style and growth potential.

– Day 1: Becoming a Conscious Digital Leader

– Day 2: Transforming Culture & Strategy Through AI

Most frontline employees are required to work with AI before they feel truly confident. This program closes that gap by equipping teams with the foundational knowledge and practical skills to use AI in their daily roles—while staying anchored in values and conscious decision-making.

What’s included:

Module 1: Understanding AI in Your Workplace

Module 2: Embracing Conscious Digital Leadership

Module 3: Getting Started with AI Tools

Module 4: Embedding AI in Daily Practice

Format: Self-led modules + 2 facilitated virtual sessions (1.5h each)

When organizations adopt AI, work culture is the make-or-break factor. This program gives leaders a crucial shift in perspective: prepare your work culture to AI, and adoption will follow.

What’s included:

– Self-Assessment: Offers a baseline for your leadership style and growth potential.

– Live sessions: 7 sessions (3h each)

– Self-led: 3 modules  (2h each, optional)

– Extra: networking, peer exchange, and practical exercises

Co-designed with Duke Corporate Education to merge academic rigor with actionable know-how.

Learn more.